Community Guidelines

Be yourself

Jigsaw is a place where you can meet real people, in an accepting community.

We power in-person dating experiences with meaningful technology - no AI, just a safer, easier way to connect IRL. Everyone in our community is dedicated to finding a real relationship, and all profiles are 100% verified by our team, as safety is our #1 priority.

Whether you’re newly single, getting back out there, or just looking for a better way to meet people in your city, Jigsaw has event formats that fit real schedules and varying social styles.

All this means don’t spend time worrying about what photo to put on your profile - choose a nice, friendly photo, so people can recognize you IRL.

Respect everyone

Jigsaw blends the best of both worlds, allowing members to connect both on and offline. There’s no hiding behind a screen, everyone is committed to meeting in real life.

So, you know the saying, treat others as you’d want to be treated. We’re an inclusive community and we celebrate and embrace our differences.

Every event is led by a Certified Jigsaw Dating Host with experience in the dating industry, relationship coaching, or IRL events space. They help break the ice, keep the vibes up, and make it easy to connect. Most importantly, they’re there to help you Find Your Missing Piece

We won’t stand for any form of harassment, hate speech, or violence. This includes unsolicited nudity and sexual content. We hold ourselves to the highest standards and we expect you will too.

If you have an experience with someone at an event, or on the app, that feels wrong and raises a red flag, let us know. If you’re at an event, always alert the host first.

Meeting outside of an event?

The first time you meet, we suggest it’s in a public place and you tell a friend your plans. Always put yourself first, if you ever feel uncomfortable on a date, you can politely leave whenever.

Protect your personal information

Stay safe from scammers and thieves. Don’t put phone numbers, email or home addresses or bank/credit card info on your profile - or anything else you wouldn’t want broadcast publicly.

If you decide to move your chat off Jigsaw, only do so when you feel comfortable with the person you’re getting to know.

Keep kids out of the picture

You must be over 18 to use Jigsaw. If you see a profile with photos of anyone who appears to be a minor please report it. We believe it’s best to keep children out of your pictures too.

Here’s what kinda photos aren’t allowed and are likely to be rejected:

• Illicit substances
• Children
• Nudity, overly-sexual images
• Violence or graphic images
• Text overlay (a photo should be a photo - save the writing for the rest of your profile)
• A photo of someone who’s not actually you…

How to report bad behavior

If you have experienced a crime or are in physical danger, take the steps you normally would such as contacting law enforcement and getting to a place of safety. It’s priority number one for Jigsaw to be a safe community.

If you’ve experienced an attendee you need to report, alert the host, reach out to events@jigsaw.co with all the details so we can follow the correct action.

We have a zero-tolerance policy to any violation of our community guidelines, both online (in-app) and offline (at an event).

In the app:

In the top left-hand corner of a profile, next to their name, there are three dots - click here and tap Report.
You can report mid-chat by clicking the three dots on the right side of the chat screen.
Sliding a Chat to the left on the Match screen also shows the options to Report or Block.